Privacy policy

5Privacy Policy

Effective Date: July 19, 2025

BipolarBear ("we", "our", "us") respects your privacy and is committed to protecting your personally identifiable information ("PII"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [bipolarbear.shop] ("Site"), purchase products, or otherwise interact with us. We comply with all applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA).

Please read this policy carefully. By using our Site or services, you agree to the collection and use of your information as described herein.

1. Information We Collect

We collect information that identifies, relates to, describes, or can reasonably be linked to you ("personal information"). This includes:

1.1 Information You Provide Directly

  • Full name, billing and shipping address, email address, phone number

  • Payment information (e.g., credit card data processed securely via Shopify)

  • Account registration details

  • Customer support correspondence and feedback

1.2 Automatically Collected Information

  • IP address, browser type, operating system, device identifiers

  • Browsing behavior on our Site, pages visited, links clicked, time spent

  • Cookies, pixels, and other tracking technologies (see Section 6)

1.3 Information From Third Parties

  • Payment processors, shipping carriers, analytics providers, marketing platforms

  • Publicly available sources for fraud prevention and compliance

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders, including payment, shipping, and customer support

  • Manage your account and communicate with you about updates or issues

  • Personalize your experience and improve our Site and services

  • Send marketing communications if you have opted in

  • Detect, prevent, and address fraud, security issues, or violations of our Terms

  • Comply with legal obligations and respond to lawful requests

3. Sharing and Disclosure of Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Trusted third parties who perform services on our behalf (e.g., Shopify, payment gateways, fulfillment centers, email marketing providers) under strict confidentiality agreements.

  • Legal Compliance: When required by law, court order, subpoena, or governmental authority.

  • Business Transfers: In connection with mergers, acquisitions, or asset sales.

  • Protection of Rights: To protect the rights, property, or safety of BipolarBear, our customers, or others.

Third-party service providers may be located outside the U.S., which may result in cross-border data transfers subject to foreign laws.

4. Your Rights and Choices

4.1 Access and Correction

You may request access to the personal information we hold about you and request corrections.

4.2 Deletion

Where applicable, you may request deletion of your personal information, except where retention is required by law or for legitimate business purposes.

4.3 Opt-Out of Marketing

You can opt-out of marketing emails at any time by following unsubscribe instructions in the emails or contacting us directly.

4.4 California Residents - CCPA Rights

If you are a California resident, you have additional rights under the CCPA, including:

  • The right to request disclosure of personal information collected and sold or disclosed for business purposes

  • The right to opt-out of the sale of your personal information (note: we do not sell your information)

  • The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at support@bipolarbear.shop or call +1 (301) 501-5551.

5. Data Security and Retention

We employ administrative, technical, and physical safeguards to protect your personal data. This includes encryption (SSL/TLS), secure storage, access controls, and regular security assessments.

We retain personal information only as long as necessary to fulfill the purposes outlined, comply with legal obligations, resolve disputes, and enforce agreements.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about your interactions with our Site and services.

6.1 Types of Cookies

  • Strictly Necessary Cookies: Essential for website operation (e.g., _session_id, cart, _secure_session_id)

  • Performance and Analytics Cookies: Google Analytics (_ga, _gid, _gat) and Shopify analytics for site usage statistics

  • Functionality Cookies: Personalize content and remember preferences (e.g., storefront_digest)

  • Advertising and Targeting Cookies: Third-party platforms like Facebook Pixel, Google Ads, to deliver personalized ads and measure campaign effectiveness

6.2 Managing Cookies

Most browsers allow you to refuse or delete cookies via settings. Disabling some cookies may limit your ability to use certain features on our Site.

For more details, visit All About Cookies.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any personal information.

8. Children’s Privacy

Our Site is not directed to individuals under 16 years of age. We do not knowingly collect personal data from children without parental consent. If we learn we have collected such data, we will promptly delete it.

9. International Transfers

If you are located outside the United States, please be aware that your information may be transferred to, processed, and stored in the United States, where data protection laws may differ from those in your jurisdiction.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with the revised effective date. Significant changes will be communicated through prominent notices or direct communication.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:

Privacy Compliance Officer
BipolarBear
Address: 4111 Dovetail Estates, Oakland, MD, Maryland
Phone: +1 (301) 501-5551
Email: support@bipolarbear.shop
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM