FAQ

Frequently Asked Questions

What is bipolarbear’s return and exchange policy?
At bipolarbear, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return the item within 30 days of receipt. The product must be unused, in perfect condition, and in its original packaging. To start the return process, please contact our customer support team at support@bipolarbear.shop.

How long does it take to process my order?
Once your order is confirmed, it will be processed within 1 to 3 business days. Delivery times may vary depending on your location.

Do you offer international shipping?
Yes, bipolarbear offers international shipping. Shipping fees and delivery times vary based on your location. You can view shipping costs at checkout or contact us for more information.

How can I track my order?
After your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier’s website.

How can I contact customer service?
Our team is available Monday to Friday, from 9:00 AM to 5:00 PM (local time). You can email us at support@bipolarbear.shop or call +1 (301) 501-5551.

Do you charge sales tax?
Sales tax is already included in the listed prices, so no additional sales tax will be charged at checkout.

How can I update my shipping address?
If you need to change your shipping address after placing an order, please contact us as soon as possible at support@bipolarbear.shop. Once your order has been shipped, we cannot update the address.

Are your products guaranteed?
Yes, all products purchased from bipolarbear are covered by a warranty. If you find any manufacturing or material defects, please contact us within 30 days of receiving your order, and we will assist you with the warranty process.

Can I cancel my order?
If you wish to cancel your order, please contact us immediately at support@bipolarbear.shop. Once the order has been processed and shipped, cancellation is no longer possible.

What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard), PayPal, and other secure options available at checkout.

Contact Information
Address: 4111 Dovetail Estates, Oakland, MD, Maryland
Phone: +1 (301) 501-5551
Email: support@bipolarbear.shop
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM